It is our mission to provide the highest levels of ambulance care. Aided by sophisticated communication and despatch systems we successfully respond to over 200 000 incidents.

With a dedicated team of full-time career and volunteer staff, SAAS operates throughout the state of South Australia: an area more than seven and a half times the size of England. When you call 000 in an emergency, SAAS will be there in minutes.

Our paramedics are qualified to deal not only with everyday call-outs but also to respond to large-scale emergencies. Which makes SAAS a very important part of South Australia's emergency services, along with SA Police, SA Metropolitan Fire Service, State Emergency Service and Country Fire Service.

SAAS is responsible for its ambulance fleet of 300 vehicles, ambulance equipment and, of course, education of all its personnel.

Emergency Operations Centre
At our Emergency Operations Centre in Adelaide, we answer Emergency triple-zero calls, and coordinate the States Ambulance resources.  We also coordinate the dispatch of the Adelaide Bank State Rescue Helicopter Service.  We also coordinate calls from the Divers’ Emergency Service Network. 

Along with supporting crews in the field with radio links to hospitals and retrieval services – working in communications is as challenging as it is rewarding.

Special Operations Team
Special Operations Team (SOT) rescue paramedics are trained in high-risk rescue procedures. They work closely with other emergency services and the SA Police STAR Division.

Our Support Services
The core function of the Information Management and Technology Department is to keep important computer systems operational so that SAAS can effectively deliver ambulance services. The department also provides technology services to other departments, including Finance, Workforce Services and Corporate Communications, to help them operate effectively.

The Corporate Communications Department maintains SAAS's brand and image and communication with customers, staff and the general public.

Apart from the triple zero (000) calls that SAAS's Emergency Operations Centre receives, around 190 000 additional calls come in from customers and the general public. These are handled by our Customer Service Centre.

With a total of 107 ambulance stations across the State, our Building Services Team is always busy maintaining and renovating them.

The Fleet Workshop at Fulham fits out and maintains SAAS’s fleet of 217 ambulances and 103 other ambulance vehicles.

The Communications Engineering Department maintains approximately 356 mobile and portable radios, 1984 pagers, 742 personal radios, 207 satellite phones and supports the Emergency Operations Centre at Eastwood.

The Supply Department is responsible for ensuring that bandages, medical supplies and even stationery is delivered.

The Workforce Services Department includes Human Resources, OHS&W, Payroll, Industrial Relations and Workforce Planning.

The Finance Department receives payments, pays suppliers and manages all the expenses of keeping a service like SAAS running smoothly.