It is our mission to provide the highest levels of ambulance care. Aided by sophisticated communication and despatch systems we successfully respond to over 200 000 calls per year.

With a dedicated team of full-time career and volunteer staff, SAAS operates throughout the state of South Australia: an area more than seven and a half times the size of England. When you call 000 in an emergency, SAAS will be there in minutes.

Our paramedics are qualified to deal not only with everyday call-outs but also to respond to large-scale emergencies. Which makes SAAS a very important part of South Australia's emergency services, along with SA Police, SA Metropolitan Fire Service, State Emergency Service and Country Fire Service.

SAAS is responsible for its ambulance fleet of 200 vehicles, ambulance equipment and, of course, education of all its personnel.

Phone 13 29 62 for non-emergency bookings.

At our State Communications Centre in Adelaide, we answer Emergency triple-zero calls, and coordinate the States Ambulance resources.  We also coordinate the dispatch of the Adelaide Bank State Rescue Helicopter Service.  We are able to provide hospitals with information on clients of the MedicAlert foundation, and coordinate calls from the Divers’ Emergency Service Network. 

Along with supporting crews in the field with radio links to hospitals and retrieval services – working in communications is as challenging as it is rewarding.

Special Operations Team (SOT) rescue paramedics are trained in high-risk rescue procedures. They work closely with other emergency services and the SA Police STAR Division.

The core function of the Information Management and Technology Department is to keep important computer systems operational so that SAAS can effectively deliver ambulance services. The department also provides technology services to other departments, including Finance, Human Resources and Marketing, to help them operate effectively.

The Marketing Department maintains SAAS's brand and image and communication with customers, staff and the general public. The department also manages Ambulance Cover and Call Direct and is responsible for the introduction of new business.

Apart from the 200 000 calls that the SAAS communications centres receive, around 140 000 additional calls come in from customers and the general public. These are handled by our Customer Service Centre.

With a total of 104 ambulance stations across the State, our Building Services Team is always busy maintaining and renovating them.

The Fleet Workshop at Fulham fits out and maintains SAAS’s fleet of 200 ambulances and 70 other company vehicles.

The Communications Engineering Department maintains approximately 900 mobile and portable radios, 2000 pagers, 250 heart monitor / defibrillator units and supports the State Communications Centre at Eastwood.

The Supply Department is responsible for ensuring that bandages, medical supplies and even stationery is delivered.

The Human Resource Department includes OHS&W, Payroll and Industrial Relations for approximately 750 employees.

The Finance Department receives payments, pays suppliers and manages all the expenses of keeping a service like SAAS running smoothly.