Every day SAAS attends a variety of calls—from work- and sports-related injuries to beestings and births. Now, nobody ever wants to need an ambulance. But if you do ever need one, the last thing you want to worry about is a bill. 

Ambulance costs are not covered by Medicare. In fact, even if you have private insurance you may not be fully covered. Many private health insurance schemes only cover you and your family for emergency ambulance services. Almost a third of our work is non-emergency, which would leave you to pay the bill. 

Important questions for your Private Health Fund

Ambulance Cover from SAAS provides pre-paid medical emergency care, Australia-wide, 24 hours a day, seven days a week. It covers all your ambulance transport costs, whether it's an emergency or not. So it makes good sense to join Ambulance Cover today. 

Note: Full conditions of Ambulance Cover are available.

 Single

Download ACE application from

For general enquiries email Ambulance.Cover@saambulance.com.au

Ambulance Cover
GPO Box 3
Adelaide
South Australia
Australia 5001

Emergency ambulance transport where:

• a medical emergency exists or is believed to exist;
• it is the result of an accident/incident/episode where medical care and transport is believed to be required;
• ambulance transport is urgently required as a result of an unplanned illness or injury, for example an asthma attack, chest pain or uncontrolled haemorrhage.

Non-emergency (or elective) ambulance transport where:

• pre-arranged bookings for ambulance transfers between hospitals, nursing homes, residences, and other places providing medical treatment are authorised by the treating medical practitioner, and where;
• such authorisation is based on medical need.

• Non-student dependants turning 18 or student dependants turning 25 during the membership year are still covered for the term of the membership. To continue cover, new Single membership must be taken out at the end of the membership year.

Single Cover entitles benefits to the person whose name appears on the Ambulance Cover Membership Card.

Note: Ambulance Cover is intended for permanent residents within South Australia. Non-South Australian residents may join Ambulance Cover at the discretion of SA Ambulance Service.

• All services must be medically justified. For emergency, no medical authorisation is required.
• For non-emergency cases, the patient’s treating medical practitioner must specify that an ambulance is the most appropriate means of transport and provide written authority, a copy of which shall be supplied if required by SA Ambulance Service.
• Transport between an interstate location and South Australia must be arranged by, and have the approval of, SA Ambulance Service.
• When ongoing non-emergency ambulance transport is required, the treating medical practitioner’s written authorisation must be provided to SA Ambulance Service. Such authorisation is valid for a maximum period of 1 month, after which it must be renewed.

• By not renewing your membership by the due date. Note: You will not be covered for the cost of ambulance transport after that date. (To protect your privacy, shortly after the expiry of your membership the record will be deleted from SA Ambulance Service’s database.)
• By breaching the conditions of Membership.

• Ambulance Cover is payable in advance and not refundable in part or in full.
• When changing from Single to Family status you are only required to meet the difference between the two rates pro rata, until the date of the next renewal.

It is the responsibility of the person named on the Ambulance Cover card to ensure renewal of the membership by the expiry date, whether a reminder notice is received or not.

The scheme does not cover:

• the cost of ambulance transport to places other than those, which provide (and where the patient is to receive) medical treatment, apart from transport authorised by a medical practitioner with the prior written agreement of SA Ambulance Service;

• ambulance transport where a third party or insurer has responsibility for that cost, including:

  • Registered Private Health Funds;

  • Motor Accident Commission;

  • patient movements between two recognised hospitals where one of the hospitals is responsible for the costs;

  • public hospitals, or other places such as day care centres, for outpatient treatment where a hospital is responsible;

  • any government agencies.

• vary Ambulance Cover fees and conditions of membership without prior notice;
• seek medical advice that any spouse, partner, child or dependants for whom benefits are sought, qualify under the terms and conditions of this cover;
• invoice the member for ambulance transport charges where the conditions of membership have been breached;
• not provide a service during riots, or civil commotion;
• prohibit/cancel cover for any member of the scheme who abuses the scheme through misuse of the service;
• prioritise services in accordance with demand and available resources;
• cancel or not provide a service to a person who is violent or otherwise poses a risk to other persons including officers of SA Ambulance Service.

1. you have expressly or impliedly consented to the disclosure;
2. staff disclosing the information believe on reasonable grounds that the disclosure is necessary to prevent or lessen a serious and imminent threat to life or health to you or some other person;
3. the disclosure is authorised by or under law; or
4. the disclosure is reasonably necessary for the enforcement of the criminal law, or of a law imposing a pecuniary penalty, or for the protection of the public revenue of the interests of the government, statutory authority or statutory office holder as an employer.

Service responses are guided by SA Ambulance Service operating criteria, which are set by the Ambulance Board and agreed with the South Australia Government.


For further information please call our Customer Service Centre on 1300 13 62 72 between 8am and 6pm Monday–Friday.

Ambulance Cover
Because accidents happen.
Call 1300 13 62 72.