When you phone 000 a Telstra operator will answer your call and ask whether you need police, fire or ambulance. If you need an ambulance the Telstra operator will connect you to a qualified SAAS call-taker. The call-taker will immediately assess the situation and can give step-by-step instructions over the phone, often making the difference between life and death.
 

Meanwhile, a communications officer dispatches an ambulance. If it is a priority-one emergency, the ambulance is often on its way before you even hang up.

Patient information is relayed to the paramedics in the ambulance, and continues to be updated as they travel to you.

Our ambulances have portable lifesaving supplies and equipment and can be there in minutes. Even if the patient doesn't need to be taken to hospital, paramedics can assist at the scene.

Sadly, research has shown that many people don't call for an ambulance because they are unsure whether it’s an emergency or afraid of the cost. If you are ever in doubt, please call 000. Someone's life could depend on it.
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