- Recruitment Process
- Paramedics
- Patient Transport Service Officers
- Call-takers
- Ambulance Dispatchers
- Volunteers
 
 

 

---DIVIDER---

 

 
Communications Coordinators
Working Conditions 		Student Education
 
Ambulance Dispatchers
Ambulance Dispatchers answer both non-urgent and emergency triple-zero calls, assess the patient's condition over the phone, and provide step-by-step instructions in lifesaving procedures. In addition, they are trained in dispatching and coordinating ambulance resources.

At our Emergency Operations Centre in Adelaide, we also coordinate the Adelaide Bank State Rescue Helicopter Service and also coordinate the Divers' Emergency Network, using conference calls to connect specialists in decompression sickness to emergencies anywhere in Australia.
 
SAAS communications coordinators are educated in the management of triple-zero telephone calls, non-urgent ambulance bookings, and general enquiries. They also coordinate and dispatch resources to attend the requests.

They must complete the Certificate IV in Ambulance Communications (Dispatch).
 
The certificate is achieved by a combination of lecturer contact hours (during blocks of study conducted at the Ambulance Education Unit and at the Emergency Operations Centre), and practical experience in the Emergency Operations Centre.
 
  • Deliver Basic Patient Care (CARE 1) 
  • Communicate in the Work Environment (FC1)
  • Work As Part of a Team (FT1)
  • Follow OHS&W Policies and Procedures Related To Ambulance Work (FS1)
  • Develop Self in the Job (PD1)
  • Perform Administrative Work (MA1)
  • Receive Request for Service (C1)
  • Assign Ambulance Service Resources (C2)
  • Coordinate Resources (C3)
 
 
Ambulance Dispatchers work on a rotating roster that covers 24 hours a day, seven days a week.
Reasonable post-shift overtime may be required.
 
SAAS's Emergency Operations Centre in Adelaide dispatches hundreds of ambulances everyday. Communications coordinators must be prepared to work in a dynamic environment.  A variety of tasks are performed to enable an ambulance to be dispatched.