- Recruitment Process
	- Paramedics
	- Patient Transport Service Officers
	- Call-takers
	- Ambulance Dispatchers
	- Volunteers

	Call Takers Working Conditions	Student Education
	Call-takers answer both non-urgent and emergency triple-zero calls, assess the patient's condition over the phone, and provide step-by-step instructions in lifesaving procedures. At our Emergency Operations Centre in Adelaide, we also coordinate the Adelaide Bank State Rescue Helicopter Service, manage Medic Alert information. We also coordinate the Divers' Emergency Network, using conference calls to connect specialists in decompression sickness to emergencies anywhere in Australia.
	SAAS call-takers are educated in the management of triple-zero telephone calls, non-urgent ambulance bookings, and general enquiries. They must complete 'Nationally Accredited' Certificate III. Call-takers are required to progress to the level of a coordinator over time. Please contact Educational Services for further information Telephone: 08 82015500 Email: Katrina Hansen Manager, Career Clinical Education hansen.katrina@saambulance.com.au
	The certificate is achieved by a combination of lecturer contact hours (during blocks of study conducted at the Ambulance Education Unit and at the Emergency Operations Centre), and practical experience in the Emergency Operations Centre.
	Deliver Basic Patient Care (CARE 1)  Communicate in the Work Environment (FC1) Work As Part of a Team (FT1) Follow OHS&W Policies and Procedures Related to Ambulance Work (FS1) Develop Self in the Job (PD1) Perform Administrative Work (MA1) Receive Request for Service (C1)
	Call-takers work on a rotating roster that covers 24 hours a day, seven days a week.
	Reasonable post-shift overtime may be required.
	SAAS's Emergency Operations Centre in Adelaide dispatches hundreds of ambulances everyday. Call-takers must be prepared to work in a dynamic environment.  A variety of tasks are performed to enable an ambulance to be dispatched.