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Freedom of Information statement


This statement is published in accordance with subsection 9 (2) of the Freedom of Information Act 1991 (FOI Act). Subject to certain restrictions, the FOI Act gives members of the public a legally enforceable right to access information held by the South Australian Government. A comprehensive introduction to freedom of information can be found on the State Records website at

Structure and functions

A comprehensive description of the organisation's structure and functions can be found on this website or in the current annual report.

SA Ambulance Service’s functions and members of the public

The functions of SA Ambulance Service affect the public both directly, in the form of service delivery to the community, and indirectly, through the organisation’s policy and strategic management improvement activities. Such activities result in the organisation having an input into a range of SA Health programs and initiatives. The public has the opportunity to participate in the organisation’s policy development in a number of ways, including community consultation forums, surveys and membership of a consumer committee.

Documents held by SA Ambulance Service

Documents held by SA Ambulance Service fall broadly into the categories described below. While most are available in hard copy, it should be noted that some are only available electronically. The listing of these categories does not necessarily mean all documents are accessible in full or in part under the Act.

The categories include:

  • corporate files containing correspondence, memoranda and minutes on all aspects of the organisation’s operations
  • policies, procedures and guidelines prescribing the way various activities and programs are to be performed
  • personnel files relating to the organisation’s employees
  • accounting and financial reports relating to the running of the organisation
  • organisational annual reports, strategic plans and media releases
  • SA Ambulance Service code of ethics and conduct
  • minutes of meetings and terms of reference
  • documents relating to the functions of the organisation’s directorates

The public can contact our Client Relations Unit on 8274 0305, to access documents at our head office, 216 Greenhill Road, Eastwood between 10am-4pm Monday to Friday. Documents available for inspection include but are not limited to:

  • SA Ambulance Service policies, procedures and guidelines
  • dispatch records where appropriate
  • patient report forms where appropriate

SA Ambulance Service has no documents available for purchase. All brochures relating to our products are available to the public free of charge.

All requests for amendments to any of our records must be in writing and addressed to the Accredited FOI Officer, SA Ambulance Service.

Making an application

In accordance with the Act, applications for access to documents held by an agency must:

  • be made in writing - you may chose to write a letter or use the application form which can be found here.
  • a completed patient authority form if you are requesting a patient's record
  • specify that the application is made under the Freedom of Information Act 1991
  • be accompanied by the presecribed application fee (exemptions apply for Members of Parliament and pensioners or health card holders)
  • specify an address in Australia to which information can be sent
  • clearly identify the documents being sought or the matter to which they pertain
  • specify whether the documents contain information of a personal nature
  • specify the desired type of access to the document, such as inspection of the document at an arranged location or having a copy made.

Applications under the Act should be forwarded to:

The Accredited FOI Officer
SA Ambulance Service
GPO Box 3

An Accredited Officer can be phoned on 8274 0305.

Freedom of Information applications

The Freedom of Information Act gives members of the public a legally enforceable right of access (subject to certain restrictions) to documents within the possession of South Australian government agencies, local government authorities and South Australian Universities. The purpose of the Freedom of Information Act is to make the business of government open and accountable to the public. SA Ambulance Service fully supports the objectives and spirit of the Act and is active in its endeavors to continually improve records management practices.

Creative Commons License

The content on this page is licensed under a Creative Commons Attribution 2.5 Australia Licence, unless indicated otherwise.
To attribute this material, cite SA Ambulance Service, 2019.